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WORK EXPERIENCE
IT Administrator/Technology Partner
● Maintain a fully functional classroom and admin offices - Desktops, NEC telephones, Printers, Chromebooks, iPads, IW Board / Projectors and Wi-Fi / network connection.
● Hands on experience in Windows operating systems, Google Workspace, Office 365 and Mac OS.
● Creating necessary accounts during onboarding of staff and new admission of students.
● Providing first line technical support to staff and students, especially for teaching and learning.
● To ensure that all incidents and service requests are logged appropriately on the Service Desk Management System.
● Assist teachers and students to set up a slideshow, speakers, projector screen for assembly or outdoor events.
● Installing and configuring hardware and software components to ensure usability.
● Repairing or replacing damaged hardware.
● Upgrading the entire system to enable compatible software on all computers.
● Installing and upgrading anti-virus software to ensure security at the user level.
● Performing test and evaluation of new software and hardware.
● Providing technical support, working hard to ensure all faults are detected and reported to the line manager.
● Maintain records/logs or repairs and fixes and maintenance schedule.
● Ensure security and privacy of networks and computer systems.
● Configuration of Windows server roles and services, Active Directory (Domain Controller), DNS, DHCP, VLANs, Hyper V, NAS backup, HP switches, CCTV and access control system, Print server and network security Firewalls
● Managing the networks, hardware and software across the school
● Managing the wireless networks, considering the school’s needs and providing coverage in all the teaching and working spaces(Aruba)
● Managing the school’s IT security and fire walls(Fortinet/Smoothwall)
● Managing and supporting the school’s management information systems(iSAMS).
● Setting up ICT systems and passwords etc. and providing training for staff
● Implementing virtual services and environments for hosting network servers and operating systems to ensure reducing hardware and running costs and improving maintenance tasks, performance and troubleshooting
● Managing the schools telephone system, email and internet.